Shipping and Returns

1. Shipping

Orders are processed Monday to Friday, except in the event of stock shortages or public holidays. Delivery times may vary depending on the destination country and product availability.

If an item is available as a Pre-order, the shipping time will begin once the preparation period stated on the product page has ended.

Estimated delivery times

• Spain: 24 – 72 business hours.
• European Union: 7 – 10 business days.
• Rest of the world: 10 – 15 business days.

International shipments may be delayed due to customs procedures beyond our control.

Shipping costs

• Mainland Spain: free shipping on orders over €300; €4.95 for orders under €300.
• Balearic Islands, Canary Islands, Ceuta and Melilla: €15 per order. Shipments to the Canary Islands may require additional customs procedures and take longer to arrive.
• European Union: €19.
• Rest of the world (including the United Kingdom): €30.

Orders shipped outside Spain may be subject to taxes, duties or customs fees, which are the customer's responsibility according to the regulations of the destination country.

2. Exchanges and Returns

You have 30 calendar days from receiving your order to request an exchange or return.

Conditions:

The item must be in perfect condition, unworn, with its original tags and in its original packaging.

BANS with B reserves the right to refuse returns that do not meet these conditions.

How to request it: Write to us through our contact form with your order number and the reason for your request. We will reply with instructions for sending the parcel to our address:

COORDONNE BRANDS S.L.U. (BANS with B) Carrer del Gall 24, 08950 Esplugues de Llobregat (Barcelona), Spain.

Return shipping costs are paid by the customer. We recommend using a tracked service, as we cannot be held responsible for parcels lost in transit on their way back to us.

3. Refunds and Exchanges

Refunds: We will refund the full price of the item, minus the original shipping cost. The refund will be issued to the original payment method within 7 calendar days of the item being checked at our warehouse.

Size exchanges: Subject to stock availability. They are processed within 24–48 working hours of receiving your request by email.

Defective items: If an item has a manufacturing defect, contact us with photos and we will arrange a replacement or refund at no cost to you.