Shipping and Returns

1. Shipping Information

We process orders from Monday to Friday (excluding public holidays).

Pre-order Products: Our pieces are made on demand to guarantee exclusivity and sustainability. The production time is 15 to 21 business days before shipping (indicated on each product page).

Estimated delivery times (after dispatch):

- Spain: 24 – 72 business hours.

- European Union: 5 – 10 business days.

- Rest of the world: 10 – 15 business days.

Shipping Costs:

Spain (Peninsula): €4.95 | FREE on orders over €200.

Balearic Islands, Canary Islands, Ceuta and Melilla: €15.00. (Shipments to the Canary Islands may require additional customs procedures).

European Union: €15.00.

Rest of the World: €30.00.

Note: Taxes, duties, or customs fees outside of Spain are the responsibility of the customer according to the regulations of their country.

2. Exchanges and Returns

You have 14 calendar days from the receipt of your order to request an exchange or return.

Requirements for acceptance:

The garment must be in perfect condition, unworn, with its original tags, and in its original packaging.

BANS with B reserves the right to refuse returns that do not meet these conditions.

How to process it? Send us an email using the contact form, indicating your order number and the reason. We will respond with instructions for you to send the package to our address:

COORDONNE BRANDS S.L.U. (BANS with B) Carrer del Gall 24, 08950 Esplugues de Llobregat (Barcelona), Spain.

The return shipping is at the customer's expense. We recommend using a certified service, as we are not responsible for losses during return transit.

3. Refunds and Exchanges

Refund: The full amount of the item will be credited, deducting the original shipping cost. The refund will be made to the same payment method within a maximum of 7 calendar days after validating the garment in our warehouse.

Size exchanges: Subject to stock availability. They are processed within 24-48 business hours after receiving your request via email.

• Defective product: If the garment has a manufacturing defect, please contact us by attaching photographs to arrange for replacement or refund at no cost to you.