Privacy Policy
Commitment to the customer in protecting their data and privacy
The protection of personal data and privacy is very important to BANSwithB.
Beginning
BANSwithB expresses its commitment to the protection of personal data and privacy by adopting the following principles.
BANSwithB uses personal data in a legal, fair, correct and transparent manner.
BANSwithB does not collect more personal data than necessary, and does so only for legitimate purposes.
BANSwithB does not retain more data than necessary or store it for longer than required.
BANSwithB protects personal data in accordance with appropriate security measures.
About this privacy policy
This privacy policy aims to establish clear, concise and transparent communication regarding the collection, use, processing, storage, etc. of personal data relating to BANSwithB customers.
For the purposes of this Privacy Policy, “BANSwithB customer” means any former, current or potential customer and/or user of a product and/or service offered by BANSwithB, as well as those who visit our website.
Who is responsible for processing the customer's personal data?
Coordonné Brands SLU
CIF: B64818602
Carrer del Gall, 24, CP 08950 Esplugues de Llobregat, Barcelona (Spain)
Where do we process your data?
The personal data collected about you will normally be stored in a country within the European Union or the European Economic Area (“EU/EEA”), specifically Spain, but may also be transferred to and processed, if necessary, in a country outside the EU/EEA. Any transfer of personal data will be carried out in accordance with applicable laws and without infringing any legal rights. Coordonné adheres to the European Commission’s Standard Contractual Clauses for the transfer of personal data to recipients in countries outside the EEA.
Who has access to the customer's personal data?
Personal data is available and accessible only to those who need it for the sole purpose of processing. Where necessary, personal data will be shared among companies within the Coordonné group, including suppliers and subcontractors (acting as processors) who perform specific tasks as service providers for Coordonné.
In addition, we may also disclose personal data to third parties if we have reason to believe that the use or disclosure of such information is necessary or advisable to (i) conduct investigations into possible violations of the law; (ii) identify, contact, or take legal action against someone who may be violating an agreement you have with us; (iii) investigate security breaches or cooperate with government authorities in connection with a legal matter; or (iv) protect our rights, safety, or property, including the prevention of fraud.
We reserve the right to transfer any personal data we hold about you in the event of a merger or acquisition by such third parties, or if we enter into another business transaction, such as a reorganization, or any other proposed transaction.
What is the legal basis for processing your personal data?
BANSwithB cannot collect, process, use, store, etc., personal data without a valid legal basis. Such legality may be based on the customer's consent, a contract, legal obligations, or other legitimate interests of the company. For each specific processing of collected personal data, the individual will be informed of the applicable legal basis and their corresponding rights, which they may exercise. They will also be informed whether they are obliged to provide such personal data or whether it is necessary to do so to enter into a contract, as well as the possible consequences of not doing so.
What are your rights?
Right of access:
Everyone has the right to obtain confirmation as to whether or not BANSwithB (Coordonné Brands SLU) is processing personal data concerning them. You can contact us at hola@banswithb.com , which will send you the personal data we process about you by email.
Right of rectification:
You have the right to request the rectification of your personal data if it is inaccurate or incorrect, including the right to complete incomplete data.
Right to erasure or cancellation:
You have the right to obtain without undue delay the deletion of any personal data concerning you processed by BANSwithB at any time, unless you have an outstanding matter or order to complete, notify or collect.
Right to object to the processing of data based on legitimate interest:
You have the right to object to the processing of your personal data based on BANSwithB's legitimate interest. BANSwithB will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims.
Right to lodge a complaint with a supervisory authority:
If you believe that BANSwithB is processing your data incorrectly, you can contact us. You also have the right to lodge a complaint with the competent data protection authority.
How to exercise customer rights?
The contact email address is hola@banswithb.com .
Updates to our Privacy Notice
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice.
The revision history is detailed in the changes section of the Privacy Policy.
PURPOSES OF DATA USE
Online shopping
Why do we use your personal data?
We use your personal data to provide you with the information, products, and services you request or purchase online. In this context, we use your personal data solely to process purchase orders and payments, and to manage deliveries, claims, returns, and refunds securely and efficiently.
Purchase order and payment data collected for the aforementioned purpose will also be used, subject to certain conditions and limitations, for marketing, business development and analysis purposes, as well as to detect fraud and theft related to online and offline sales, and to comply with applicable legislation.
How do we use your personal data?
The personal data we obtain when you place an order or make a payment is used only to the extent necessary for processing the order and delivering the requested products and services.
If you place a purchase order, complete a payment, return a product, or request a financial service, we will use your personal information to verify your identity and your capacity to enter into a contract. The financial information you provide must be accurate, meet creditworthiness criteria, satisfy fraud checks, and prevent any other illegal activity.
Who has access to your personal information?
We will share your personal data with companies within the Coordonné group, if any, to the extent necessary to fulfill the intended purpose. For the same reason, personal data may also be shared with service providers who perform certain activities on our behalf, acting as processors, such as order fulfillment and payment processing.
Occasionally, we may share personal data with independent third parties, such as electronic communications providers, banks, and postal/transport services. Please note that many of these receiving companies have the independent right or obligation to process your personal data on their own behalf.
Unless otherwise specified, we will never provide, market, or exchange your data with third parties.
What is the legal basis for processing your personal data?
By making products and services available to you, BANSwithB (Coordonné Brands SLU) processes the personal data it needs to enter into a contract with you and to fulfill the obligations arising from it; whether the contract relates to a purchase order, a payment or the use of other services provided by us or by third parties.
How long do we keep your personal data?
We will retain and process your personal data for as long as necessary to fulfill our contractual obligations.
However, we may continue to use and store such personal data for additional purposes previously consented to or for compliance with the law.
Purchase order data will also be used for the development and improvement of our products, services, and supply chains.
Purchase order data will also be used for security purposes to detect fraud and prevent losses.
If you are a BANSwithB account user or have a subscription, we will continue to use your order data as necessary to fulfill our promises and deliver advertisements and promotions in accordance with your expectations.
In addition to the above, and in compliance with the law, we are required to continue storing your purchase order data, and may even use it, in accordance with applicable tax and fiscal laws and to protect consumer rights.
Automated credit assessments
Credit applications are typically processed automatically by computer algorithms, without human intervention. If your credit application has been evaluated by a computer algorithm and denied, you have the right to express your opinion and appeal the decision.
Advertisements, promotions, newsletters
What do we use your personal data for?
We will use your personal data to generate and send advertisements and promotions, including recommendations, notifications, information, surveys, and invitations through various communication channels.
Advertisements, promotions, and other direct marketing communications will be distributed according to your preferences via email, text message, phone calls or postal mail, social media channels, or web browser.
To optimize the online customer experience, we provide you with personalized ads and promotions as a result of algorithmic analysis and predictions of your preferences, interests, and behavior.
How do we use your personal information?
We only use data that we collect directly from you when you create your account, shop with us, subscribe, or otherwise interact with us.
We will never retrieve, use, or store personal data from data intermediaries or other external sources, nor will we access such data for the purpose of marketing, unless explicitly stated.
BANSwithB collaborates with advertising partners such as Facebook, Instagram, Pinterest and YouTube, among others, to advertise on social media and with Google for online advertising networks such as Google Ads and Google Marketing Platform.
Advertising partners use data provided by us and collected through cookies and other technologies to predict your preferences and interests and take them into account when selecting ads in advertising spaces mediated by their online advertising networks. This is a common industry practice known as retargeting.
Advertising partners use cookies and similar technologies to track your use of our websites and services by accessing data stored on your device or in applications.
Learn more about cookies and other tracking technologies in the Cookies section of this Privacy Policy.
Each advertising partner will be responsible for its own part of the processing as a data controller, including (where applicable) international transfers of personal data.
Who has access to your personal data?
We may share your personal data within the Coordonné Group, whenever necessary to fulfill the intended purpose. For the same reason, personal data is also shared with service providers who perform certain tasks on our behalf, such as data analysis and content marketing. Coordonné is always fully responsible for its service providers.
From time to time, and with your consent, we may also share personal data with independent third parties, such as advertising partners, media agencies, and electronic communications providers. Please note that many of these recipients have their own rights or obligations to process your personal data in their role as data controllers.
Unless explicitly stated in this document, we never transfer, sell, or exchange your data with third parties.
What is the legal basis for processing your personal data?
The processing of your personal data for marketing purposes is based on your express consent to do so.
How can you assert your rights?
You have the right to assert your rights before BANSwithB in relation to personal data held and controlled by Coordonné Brands SLU
You have the right, at any time, to withdraw your consent for marketing purposes, or to object to it, by contacting hola@banswithb.com .
How long do we keep your data?
BANSwithB will not process your data for longer than necessary to provide you with advertising, promotions, and other direct marketing messages.
We will stop processing your data for marketing purposes once you close your account, and you will actively opt out of any further marketing communications from us. After that, your data will be permanently deleted, except in a blocked form if required by law.
BANSwithB account
Why do we use your personal data?
BANSwithB will use your personal data to manage your account (“My Account”), including: obtaining consent, identifying and verifying the account user's identity, preventing unauthorized access and use, limiting use by minors, communicating notices and notifications, taking measures against account misuse and breaches of the terms of use, and managing the withdrawal of consent. We will also use your personal information to provide you with a personalized online experience and to make information about your purchases readily available.
We will not use more data than is necessary for you to benefit from all the advantages associated with your account. This means we will only use the personal information you provide when you create your account.
If, as an account holder, you have agreed to receive advertisements and promotions, your promotions and offers will be based on your profile data, purchase history, and web browsing history. Personalization is achieved by analyzing and predicting aspects of your interests, preferences, behavior, etc., by combining personal data received from you and third parties.
In addition, we may use personal data received from cookies, pixels, plug-ins, and other web tracking technologies for the same purpose. For more information, please read the Cookies section of this Privacy Policy.
Who has access to your personal data?
We may share your personal data with the Coordonné group whenever necessary to fulfill the intended purpose. For the same reason, personal data may also be shared with service providers who perform certain activities on our behalf, such as data analysis or the creation of marketing content. Coordonné will always assume full responsibility for its service providers.
Occasionally, we may share personal data with independent third parties, such as electronic communications providers, to send messages and notifications or to contact you for any reason. Please note that many of these third-party recipients have the independent right or obligation to process your personal data on their own behalf.
Unless otherwise specified, we will never provide, market, or exchange your data with third parties.
What is the legal basis for processing your personal data?
The processing of your personal data in your account is based on your consent when you created the account.
The processing of your personal data to offer you a personalized online experience, such as product recommendations, is based on our legitimate interest.
Right to withdraw consent
You can cancel your account at any time by withdrawing your consent. If you choose to withdraw your consent, all processing of your personal data will cease immediately. In that case, you will no longer be able to benefit from the advantages of having an account.
How to withdraw your consent?
You can withdraw your consent by writing to hola@banswithb.com .
How long do we keep your data?
We will not use your personal data longer than necessary to make the account available to you.
The personal data collected and used for the purpose of providing you with an account will be blocked and deleted once the account is cancelled.
However, we will continue to retain and use your data if there is a binding obligation or any other reason that prevents its deletion, such as an order or an outstanding debt.
Right to object to the processing of your data
You have the right to object to the processing of your personal data based on legitimate interest by writing to hola@banswithb.com .
Customer service
Why do we use your personal data?
We will use your personal data to provide you with customer service and support and to improve your overall service experience, whether via email, chat, phone, or social media. In this context, we will use your personal data to manage your inquiries, process claims and warranty issues, and provide you with technical support. We will also analyze your data in aggregate form to gain insights into customer preferences, expectations, and trends.
Additionally, we may contact you via email, phone, social media, or other means if there is a problem with your order or to ask you to take part in a customer survey, which is otherwise voluntary.
How do we use your personal data?
We will only use the personal information necessary to provide you with our service securely and efficiently. We will use the personal information you provide when you contact us, such as contact details and other necessary information. To resolve your case, we may also need to access and use the transactional data you have provided, such as order, payment, and shipping information.
Who can access your personal information?
We may share your personal data within the Coordonné group to the extent necessary to fulfill the intended purpose. For the same reason, personal data is also shared with service providers who perform certain tasks on our behalf, such as external call centers or support providers.
We may also share personal data with third parties, such as electronic communications providers, messaging service providers, customer service contact support providers, and social media platforms you have previously registered with, in order to send you notifications or contact you regarding a customer service matter. Please note that many of these third parties have the right or obligation to process your personal data on their own behalf.
When you interact with us on social media pages, such as Facebook and Instagram, all text messages and images are shared with us and the designated platform provider. This is done in accordance with the platform's terms of use and privacy policy, which you accepted when you registered as a user. BANSwithB assumes no responsibility for the platform provider's processing of your personal data.
What is the legal basis for processing your personal data?
In order to provide you with the best customer service, we need to collect and use your personal data. This is justified by the need to provide the service you request and by our legitimate business interests.
Regardless of the purpose, we will not record any telephone conversations without your consent.
How long do we keep your data?
We will retain your information for as long as we need to manage your case. We may continue to retain and use your information if we have outstanding obligations to you or if there is another reason that prevents us from deleting it.
Case files are kept for a maximum period of one year after their closure.
Your right to object to the treatment
You have the right to object to the processing of your personal data by sending an email to hola@banswithb.com .
Advertisements and newsletters (contests)
What do we use your personal data for?
We will process your personal data when you participate in our competitions. Your personal data will be used by BANSwithB to contact participants about competition-related matters, before and after an event, to identify participants, verify their age, contact winners, and deliver and track prizes.
What types of personal data do we process?
We will process the following categories of personal data: contact information (name, address, email and telephone number), information about age and other data provided in the contest depending on each case.
Who has access to your personal information?
We send your data to the companies in charge of sending the prizes, who use it only to provide you with the services mentioned above.
What is the legal basis for processing your personal data?
The processing of your personal data is based on your consent when you decide to participate in a contest.
Right to withdraw your consent
You have the right to withdraw your consent to the processing of your personal data at any time. If you do so, BANSwithB will no longer be able to offer you the services mentioned above.
How long do we keep your data?
We will keep your personal data for 45 days after the end of the competition.
Development and improvement of our products and services
What do we use your personal data for?
We use your personal data to evaluate, develop, and improve our products, services, systems, supply chains, and shopping experience. This includes analytical studies without personally identifiable information to make our services more user-friendly, improve security, and optimize logistics and product assortment.
How do we use your personal data?
We will only use your personal data for development and improvement purposes when strictly necessary and when a less intrusive approach is not possible. Your data will be protected and safeguarded to the fullest extent using techniques such as pseudonymization, encryption, or anonymization where appropriate.
Under no circumstances will the data be analyzed in a way that allows for the tracking of your identity. All analyses will be performed at the level of aggregated data.
We may also use data received from cookies, pixels, plug-ins and other web tracking technologies for the same purposes and with your prior consent.
Who has access to your personal data?
For the analytical purposes indicated, anonymized data may only be shared within the Coordonné group or with providers acting as processors (e.g., web analytics, software development), and only when necessary. Coordonné will always assume full responsibility for its providers.
Unless otherwise specified, we will never provide, market, or exchange your data with third parties.
What is the legal basis for processing your personal data?
The processing of your aggregated personal data to develop and improve our services and products is based on our legitimate interest.
How long do we keep your personal data?
We will not keep your personal data for longer than necessary to fulfill the intended purpose; it will be deleted or anonymized when it is no longer needed.
LEGAL COMPLIANCE
What do we use your personal data for?
To comply with certain legal obligations, we are required to process our customers' personal data. These obligations may vary depending on applicable tax and accounting regulations or local legislation.
How do we process your personal data?
We process your personal data to collect and verify tax information in order to comply with our obligations. For this purpose, we may retain your name, contact details, order history, and other relevant transaction data.
Who has access to your personal data?
We may share your personal data with the Coordonné group and with suppliers who perform activities on our behalf (e.g., accounting or data storage). Occasionally, in compliance with a legal obligation, we may share them with independent third parties (e.g., relevant public authorities), who may process them on their own behalf where appropriate.
What is the legal basis for processing your personal data?
The processing is necessary for Coordonné Brands SLU to comply with its legal obligations.
How long do we keep your personal data?
The retention period will vary depending on the purpose, context, and applicable legal requirements.
Security
What do we use your personal data for?
In order to protect our customers, users, visitors, assets, and business from fraud, theft, misuse, and other malicious activities, BANSwithB has implemented various security measures. Some of these require the collection and processing of personal data.
How do we use your personal information?
We may use your order history, payment data, or purchasing behavior to detect fraud or losses, as well as data received from cookies when there is prior authorization.
Who has access to your personal data?
We may share personal data within the Coordonné group when necessary and with third parties for security reasons (e.g., anti-fraud providers), or when there is a legal obligation.
What is the legal basis for processing your personal data?
Unless otherwise required by law, it is based on our legitimate interest.
How long do we keep your data?
We will not keep your personal data for longer than necessary for each purpose.
Right to object to processing based on legitimate interest
You have the right to object to the processing of your personal data based on legitimate interest by contacting hola@banswithb.com .
Cookies
Why we use cookies
This website uses cookies and other tracking technologies to provide you with full website functionality, to personalize your user experience, to conduct analytics, and to deliver targeted advertising on our websites, apps, and newsletters via the internet and social media platforms, if we have your consent to do so.
Who is responsible for cookies?
Coordonné and the designated publisher are responsible for setting the cookies that are downloaded to your device when you access any of our official websites and for accessing and collecting data from the same device.
What is a cookie?
A cookie is a small text file that is downloaded to your device, such as your computer or smartphone, when you access our websites.
We use cookies and similar technologies to make our website work efficiently and securely and to improve your user experience.
When we refer to cookies, we include first-party and third-party cookies; tracking plug-ins and pixels; and other tracking technologies.
How to withdraw your consent to cookies?
You can disable non-essential cookies at any time by withdrawing your consent. You can manage your consents at the bottom of this website under Cookie Settings.
Additionally, you can prevent your browser from accepting cookies by adjusting your browser settings. If you choose to disable cookies, you may experience limited functionality and a diminished user experience.
What is the legal basis for using cookies?
By accepting cookies, in whole or in part, you consent to our use of cookies for the specified purposes. You cannot disable strictly necessary cookies, as they are essential for the basic operation of the site.
Who has access to cookie information?
Information obtained from cookies may be shared within the Coordonné Group to the extent necessary to fulfill its purpose. Information obtained from third-party cookies is also available to the third-party provider that places the cookie on our site. We will not share our own cookie information with third parties, nor will we sell, trade, or disclose such information to anyone outside the Coordonné Group.
How long are cookies stored on your browser or device?
Cookies can be stored for a variable period.
Persistent cookies
They will be stored until you manually delete them or until they expire according to the indicated duration period.
Session cookies
They are deleted when the browser is closed.
(If a specific cookie table is available on the website, it will be displayed in this section, including the type, duration, and purpose of each cookie used, for example: Stripe for payments, Google Analytics for analytics, etc.)
User-generated content
Why do we use your personal data?
We want to share with you, and with other customers, different ways to wear our products. We want to be a source of inspiration and showcase your style to the world.
BANSWITHB COMMUNITY is a service created for you and your audience, and a customer-focused marketing platform. By responding to our branded hashtag/chat, you agree to the following terms:
You grant BANSwithB and its Group companies a non-exclusive, royalty-free, and territorial license to use any photographic and audiovisual content for which you have given your express authorization, hereinafter referred to as “Audiovisual Content,” for marketing and/or advertising purposes, including the online store, emails, social media, BANSwithB channels and paid multimedia networks, store materials, and other communications with customers made by BANSwithB, its affiliates, or partners. BANSwithB may use, reproduce, distribute, combine with other materials, alter, and/or edit such Audiovisual Content at its sole discretion.
You hereby represent and warrant with respect to the Audiovisual Content: (i) that you have full rights to the Audiovisual Content; (ii) that you have permission from any person appearing in the Audiovisual Content to grant the relevant rights; (iii) that you are over 16 years of age; and (iv) that BANSwithB may use the Audiovisual Content without infringing the rights of any third party or the law. You hereby release BANSwithB and any person acting on its behalf from any obligation to pay for the use of the Audiovisual Content, as well as from any intellectual property rights contained therein and related to the uses described above. By participating, you consent to Coordonné Brands SLU, as the data controller, processing your data for advertising and marketing purposes. You have the right to access, rectify, and delete your data, as well as other rights detailed in this Privacy Policy.
If you wish to have the audiovisual content removed, please visit the site where it was posted and click "Report" or contact hola@banswithb.com .
How do we use your personal data?
Each customer's photos and/or videos are recorded as personal data. This personal data will be published on our official website and/or our social media and other advertising channels. To do this, we may link the photo to your social media account from which it was shared (for example, Instagram), where applicable.
Who has access to your personal data?
We may share your personal data with the Coordonné group when necessary for the intended purpose, and with service providers (e.g., IT, analytics, or agencies) acting as data processors. Coordonné will always assume full responsibility for its service providers.
By tagging or voluntarily sharing content on social media, you share data with the corresponding platform (Instagram or others), outside the scope of responsibility of BANSwithB, being a matter between the client and the platform provider.
Unless otherwise specified, we will never provide, market, or exchange your data with third parties.
How long do we keep your data?
We will retain your username and generated content for 24 months from the date of publication, unless you request its removal or there is a legal obligation that requires its blocked storage.
DATE OF THIS PRIVACY POLICY
This privacy policy was last updated: 23/02/2026